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January 10.2025
2 Minutes Read

Unlocking the Benefits of Jira Service Management: A 275% ROI Game-Changer

Jira Service Management economic impact report with vibrant graphics.

Transforming Service Management with Jira

In today's fast-paced business environment, efficiency and effectiveness in service management can make or break an organization. With many enterprises dependent on outdated IT management solutions, issues such as disjointed workflows, limited visibility, and unsatisfactory returns on investment have become prevalent. Enter Jira Service Management—a powerful platform engineered to unite IT, development, and business teams under one cohesive system. By embracing the latest AI capabilities, Jira offers a cost-effective alternative to traditional ITSM, and as recent studies show, the transformation pays off significantly.

Impressive ROI and Cost Savings

Atlassian commissioned Forrester Consulting to explore the economic impact of Jira Service Management. Their study revealed that organizations switching to Jira experienced a remarkable 275% return on investment over three years, with total benefits valued at $9.5 million. Moreover, companies retired previous solutions, resulting in $2.3 million in savings, achieving payback in under six months. These figures underline Jira's role in driving effective and sustainable improvements across service management processes.

AI-Driven Enhancements

A key factor in Jira's success is its integration of virtual service agents and Atlassian Intelligence. These tools help automate tier-1 support interactions, leading to a significant 30% deflection rate in service requests. By utilizing AI-generated summaries, service agents can swiftly get up to speed on customer issues, ultimately boosting productivity and elevating consumer satisfaction.

Future Predictions and Trends

As AI technologies continue to evolve, platforms like Jira Service Management are positioning themselves at the forefront of the service management revolution. Future trends indicate a growing reliance on AI and automation, leading to more streamlined and efficient processes. Businesses adopting these technologies early are likely to stay ahead, reaping improved efficiencies and maintaining a competitive edge in the coming years.

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10.05.2025

Unlock Your Development Potential: The Free Forge Learning Path

Update The Rise of Cloud Development with Atlassian Forge In today's fast-paced technological landscape, development platforms need to adapt quickly to meet the demands of developers and organizations alike. Atlassian, with its newly unveiled Get the Most Out of Forge learning path, is positioning itself at the forefront of cloud app development. This structured curriculum is specifically designed for both novice and experienced developers seeking to master Forge, a revolutionary platform catering to app development for products like Jira and Confluence. Why Forge? Understanding Its Significance Atlassian Forge embodies the next generation of cloud app development, providing developers the tools to build secure, scalable, and integrated applications. As more organizations transition to cloud services, understanding Forge becomes essential for developers aiming to create seamless experiences within the Atlassian ecosystem. The learning path includes modules that not only explain what Forge is but also guide developers through the entire app lifecycle—from initial setup to deployment and troubleshooting. Structured Learning to Empower Developers The Forge learning path is thoughtfully structured, offering step-by-step modules that ensure learners accumulate knowledge incrementally. It addresses common challenges that developers face and offers practical hands-on labs and exercises. These interactive elements not only reinforce learning but also equip developers with capabilities to automate workflows and manage data efficiently. Completion badges offer tangible recognition of learning, showcasing newly acquired skills to potential employers and peers in the Atlassian community. A Broad Audience: Who Can Benefit? This learning opportunity is crafted for a diverse audience, from new app developers eager to enter the field to in-house developers and Jira admins looking to enhance their capabilities. With the ongoing evolution of the Atlassian ecosystem, the demand for skilled Forge developers is surging, making this course a timely chance to upskill. Whether you seek to create custom integrations or simply wish to refresh your foundational knowledge, the Forge learning path is designed to cater to various needs. Conclusion: Embracing Further Development As businesses continue to edge towards digital transformation, investing in cloud development skills through the Get the Most Out of Forge learning path is an optimal move. By equipping yourself or your team with the latest tools and knowledge, you're not just keeping pace with industry changes; you're positioning yourself to lead in innovation within the Atlassian community. To embark on your learning journey and explore what Forge can do for you, visit Atlassian Learning and get started.

10.04.2025

Understanding Atlassian's Transformative Shift to Apps Everywhere

Update The Shift from Products to Apps in the Atlassian Ecosystem Atlassian has recently declared a significant change in terminology, transitioning from considering its tools like Jira, Confluence, and Bitbucket as "products" to embracing the term "Atlassian apps." This change reflects a broader evolution in how these tools function within an expanding ecosystem that encourages collaboration and integration. The Atlassian Platform: A Foundation for Innovation The Atlassian platform now serves as a central foundation for all apps, whether crafted in-house or by external developers. This robust platform offers enterprise-grade infrastructure with a connected data layer designed to enhance user experiences and facilitate seamless interactions between various apps. This means that organizations can assemble their own tailored systems of work by utilizing a mix of Atlassian-built apps and those developed by marketplace partners. Decoupling Apps from Traditional Limitations Historically, apps had to be installed within a singular product, limiting their functionality and reach. However, with recent advancements such as the Forge developer tool, this traditional 1:1 relationship is evolving. Developers are now empowered to build apps that can connect with multiple Atlassian apps simultaneously and directly access core platform capabilities. This change signifies a profound shift allowing for richer, multi-faceted user experiences that promote collaboration and data sharing across the board. Empowering Developers and Enhancing User Experience As developers embrace these new capabilities, the vision extends beyond conventional app functions. There is an aspiration to create autonomous, purpose-built solutions that can operate without being tethered to any single Atlassian app. This evolution enables developers to maintain greater visibility and control over how their apps are presented within the platform, ultimately enriching the user experience as customers navigate between their chosen tools. The Future Landscape of the Atlassian Ecosystem Looking ahead, the Atlassian ecosystem is on the cusp of a transformation. By removing historical constraints, teams can expect a more interconnected and flexible environment where apps complement each other seamlessly. This holistic approach unlocks new opportunities for innovation and collaboration, allowing teams to adapt quickly to evolving needs and maintain alignment across their projects. The shift to the "app" framework signifies more than just a change in terminology; it heralds a new era of integration and collaborative potential within the Atlassian universe.

10.03.2025

Why Jenkins Might Cost You 10x More than Bitbucket Pipelines: A Cost Analysis

Update The Cost of Choosing Jenkins Over Bitbucket Pipelines In today’s fast-paced software development landscape, efficiency is key. Yet, companies still choosing to self-host CI/CD systems, like Jenkins, may find themselves facing hidden costs that can escalate to as much as ten times that of using more efficient SaaS solutions such as Bitbucket Pipelines. This article dives into the true costs associated with these choices and why shifting to Bitbucket could be a game-changer for many organizations. The Pitfalls of Self-Hosting CI/CD Systems Running Jenkins or similar platforms sounds appealing due to the free or low costs of the software itself, but the reality quickly becomes grim as teams scale. According to Atlassian, the hidden costs stem from either under-provisioning or over-provisioning computing resources. For instance, a scarce provision leads to long wait times for builds, making developers inefficient; conversely, over-provisioning wastes money and adds to ongoing maintenance burdens. Tracking the demand for builds during variable workload periods becomes increasingly complex, leading many to hire a dedicated DevOps team just to manage resources effectively. Breaking Down the Costs: Jenkins vs. Bitbucket Pipelines When comparing total costs of ownership (TCO), Jenkins may look cheaper at first glance due to its free nature. However, when combined with operational costs, the balance tips dramatically. A study indicated that, for a team size of 500 developers needing significant build minutes, maintaining Jenkins would cost around $826,600 annually. In contrast, utilizing Bitbucket Pipelines would amount to only about $78,000 per year. These stark differences reflect not merely raw compute costs but also the necessity of a proficient engineering team to keep the Jenkins infrastructure healthy and efficient. Why Bitbucket Pipelines Emerges as the Superior Choice Beyond raw costs, Bitbucket Pipelines offers significant advantages that enhance developer productivity and simplify CI/CD processes. With Bitbucket, companies can benefit from a platform that dynamically scales according to demand, eliminating concerns over idle resources during low-activity periods. This means no wasted money and no time lost waiting in long build queues. Furthermore, the collaboration inherent in using Bitbucket ensures that teams can focus on coding rather than maintaining the infrastructure, dramatically increasing the overall pace of innovation. Conclusion: The Strategic Shift to Bitbucket Pipelines For many companies still clinging to self-hosted CI/CD like Jenkins, the hidden costs and management challenges may outweigh any perceived savings. By switching to Bitbucket Pipelines, organizations not only save money but also empower their developers to focus on innovation rather than maintenance. As software demands evolve, making the strategic shift to a more robust, scalable SaaS solution like Bitbucket is not just wise, it’s necessary for remaining competitive in the agile software development sphere.

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