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August 31.2025
2 Minutes Read

Transforming CI/CD: Atlassian's Journey to Efficiency and Innovation

Visual representation of Atlassian CI/CD process transformation stages.

Revolutionizing CI/CD at Atlassian: A New Era for Teams

In 2022, Atlassian faced a pivotal moment: the company's fragmented CI/CD processes were stifling innovation and efficiency. With over 9,000 engineers utilizing different tools - from Jenkins to Bamboo - chaos ensued. The varying preferences meant that fixes applied in one part of the organization didn't translate to another, creating an overwhelming burden on internal build engineers tasked with resolving numerous pipeline issues.

Understanding the Challenges and Goals

The core issue stemmed from what could be termed 'CI/CD whack-a-mole,' where time and trust within teams were eroding due to constant failures and delays. The immediate goal became clear: to consolidate these processes into a unified system that preserved each team's autonomy while scaling seamlessly across the diverse workflows within Atlassian.

Three Pillars for a Unified CI/CD Solution

Atlassian identified three crucial needs to support their vast engineering team:

  • Enterprise-grade scale and reliability: Ensuring that the unified platform could handle the needs of different teams, some managing over 1,000 builds daily.
  • Centralized and extensible architecture: Striking a balance between standardization for compliance and customization for teams who require specialized configurations.
  • AI-Ready Future: Preparing for innovations in AI, such as the advent of models like ChatGPT, by fostering future-proof infrastructure.

Transforming Build Processes

These steps not only reduced the burden on the build engineering teams but returned focus back to product development. By streamlining CI/CD and harnessing an intelligent model of collaboration, Atlassian empowered its engineering teams to speed up product delivery, innovate effectively, and prepare for the groundbreaking potential of AI.

Embracing Agile Methodologies

This evolution in CI/CD practices aligns with Agile principles, enhancing collaboration, responsiveness, and efficiency. For teams grappling with similar challenges, Atlassian’s journey illustrates a crucial lesson: a thoughtful, structured approach to CI/CD can transform chaos into a streamlined pipeline, paving the way for future innovations.

The shift not only enhances productivity but also preserves the values of agility and collaboration within software development—a key takeaway for organizations looking to improve their own CI/CD frameworks.

Team Playbooks

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09.20.2025

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