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Why Your Business Needs the Outsider’s Perspective for Innovation Success

Update The Outsider’s Perspective: A Crucial Asset for Innovation In today’s fast-paced business world, fresh ideas can often trump entrenched norms. As soon as one takes a step back from the conventional knowledge base, the possibilities become endless. For many organizations, particularly in complex fields like healthcare, outsiders possess a unique advantage. Identifying the Challenges: What Insiders Overlook It's easy for seasoned industry veterans to become entrenched in their ways of working, making them blind to the inefficiencies around them. When Aaron Patzer, the CEO of Vital, entered the healthcare realm, he quickly noted four pervasive issues that insiders often dismiss: Confusing Economics: Patients generally lack clarity regarding costs and cannot optimize their healthcare choices. Innovation-Stifling Regulations: Fear of potential lawsuits significantly hampers advancements. Outdated Technology: The healthcare sector's technology often lags far behind that of other industries, limiting capabilities. Lack of Engagement: Unlike financial matters, many people don’t engage actively with their health, creating more problems. This list reflects a universal truth: sometimes the deeper you're entrenched in a system, the harder it is to step outside traditional thinking. Learning from the Past: Why Experience Can Be a Double-Edged Sword Consider the late Dr. Patricia Bath, who faced numerous unfounded dismissal due to her minority status. Her outsider status provided her the unique opportunity to identify health disparities often overlooked by insiders. Her journey illustrates that exposing outdated practices often requires a fresh lens. Similarly, Patzer's engagements highlighted gaps in patience perspectives during his emergency room shifts, revealing a mental map that insiders often overlook. The Value of Outsider Innovators in Complex Industries For the CIOs, business process managers, and HR leads, understanding the dynamics of outsider innovators is essential. Patzer’s approach exemplified a method of flushing out the norms. Instead of accepting industry standards, he leaned into the outsider perspective. This strategic mindset not only opened doors for considerable market improvements at Vital but genuinely enhanced patient engagement. Furthermore, industries like technology and healthcare often need a creative injection precisely because the status quo has failed too often. It’s essential to harness the insights of those new to the field, as they ask the “stupid questions” that could lead to breakthrough developments. Transferable Skills: Mapping Your Asset Base Patzer suggests that newcomers document their successes from previous industries before learning why those successes can’t be replicated. By mapping transferable assets, incoming innovators can establish a layer of understanding that is uniquely their own. Applying knowledge from finance to healthcare systems, for instance, can yield significant benefits, particularly in user experience design. Organizations could strive to create systems that are less intimidating and more user-friendly, similar to how Mint engaged users with finance. Combining Forces: The Best of Both Worlds Successful ventures often stem from partnerships between outsiders who think differently and insiders who possess industry-specific knowledge. Patzer employed this strategy by collaborating with Dr. Schrager. By leaning on each other’s strengths, they were able to maximize their impact in the healthcare sector. As organizations evolve and refine their approaches to innovation, keeping a balance of insider knowledge with outsider perspective may hold the key to success. Providing environments where unconventional ideas can show their merit ensures long-term organizational growth. A Call to Action: Embrace the Outsider Perspective For CIOs, HR leads, and business managers, challenge yourself and your teams to embrace outsider perspectives actively. Invite individuals from various backgrounds, creating an environment where fresh ideas thrive and traditional assumptions are questioned. Inclusion promotes innovation. Jumpstart your journey of innovative thinking today. What new form of leadership or external perspective can you introduce to your organization that could disrupt the norm and drive your business forward? Let's reevaluate our existing frameworks and consider the value of fresh eyes in our quest for excellence.