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January 10.2025
2 Minutes Read

Unlocking the Benefits of Jira Service Management: A 275% ROI Game-Changer

Jira Service Management economic impact report with vibrant graphics.

Transforming Service Management with Jira

In today's fast-paced business environment, efficiency and effectiveness in service management can make or break an organization. With many enterprises dependent on outdated IT management solutions, issues such as disjointed workflows, limited visibility, and unsatisfactory returns on investment have become prevalent. Enter Jira Service Management—a powerful platform engineered to unite IT, development, and business teams under one cohesive system. By embracing the latest AI capabilities, Jira offers a cost-effective alternative to traditional ITSM, and as recent studies show, the transformation pays off significantly.

Impressive ROI and Cost Savings

Atlassian commissioned Forrester Consulting to explore the economic impact of Jira Service Management. Their study revealed that organizations switching to Jira experienced a remarkable 275% return on investment over three years, with total benefits valued at $9.5 million. Moreover, companies retired previous solutions, resulting in $2.3 million in savings, achieving payback in under six months. These figures underline Jira's role in driving effective and sustainable improvements across service management processes.

AI-Driven Enhancements

A key factor in Jira's success is its integration of virtual service agents and Atlassian Intelligence. These tools help automate tier-1 support interactions, leading to a significant 30% deflection rate in service requests. By utilizing AI-generated summaries, service agents can swiftly get up to speed on customer issues, ultimately boosting productivity and elevating consumer satisfaction.

Future Predictions and Trends

As AI technologies continue to evolve, platforms like Jira Service Management are positioning themselves at the forefront of the service management revolution. Future trends indicate a growing reliance on AI and automation, leading to more streamlined and efficient processes. Businesses adopting these technologies early are likely to stay ahead, reaping improved efficiencies and maintaining a competitive edge in the coming years.

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12.12.2025

Discover How Mobbing with AI Can Transform Your Agile Processes

Update Unlocking the Future of Software Development: Mobbing with AI In the ever-evolving landscape of software development, teams face a constant dilemma: how to balance speed and maintainability. Traditionally, maximizing shared understanding and code quality through mobbing can slow progress. Meanwhile, leveraging AI may quicken delivery but often threatens code integrity. However, innovative strategies are emerging that blend these two approaches, unlocking new potentials for development teams. The Synergy of Mobbing and AI Mobbing with AI presents a powerful collaboration model where entire teams work together effectively, combining their expertise with the speed and efficiency of AI tools. The Micros Extensibility team at Atlassian has recently experimented with this blend, showing that while mobbing ensures quality and a shared vision, AI can streamline mundane tasks. By automating boilerplate code and generating rapid prototypes, AI allows the mob to focus on critical thinking and problem-solving together. This partnership not only accelerates progress but also enhances collective understanding, ensuring team alignment and ownership of the code produced. Building Collective AI Literacy Another key advantage of integrating AI into the mobbing process is the development of collective AI literacy. Team members learn how to effectively prompt, evaluate, and refine AI-generated outputs, which empowers every member of the team—not just the AI-savvy ones. This democratization of skills enriches the entire development process, cultivating a culture of continuous learning and mutual support. Exploration and Adaptation The process becomes even more dynamic when a project encounters unfamiliar domains, such as new APIs or libraries. Traditionally, these moments lead to disruption as team members might have to pause their workflow. However, with AI, these explorations can occur fluidly, with the entire team collaborating on quick prototypes to assess potential paths forward. This maintains momentum and drives faster, informed decision-making. Conclusion: A New Standard for Development The approach of Mobbing with AI articulates the future of software development—where speed doesn’t compromise quality, but rather complements it. This blending of methodologies not only increases productivity but also cultivates a collaborative, informed, and adaptable team. As organizations like Atlassian continue to pioneer this model, other teams will be better equipped to meet the shifting demands of the tech landscape.

12.11.2025

How Atlassian Transformed Collaboration with Race Mode Sound Design

Update Transforming the Workspace: A Blend of Fun and Function At Atlassian, the intersection of innovation and play often leads to groundbreaking ideas. The inspiration for the Race Mode soundscape began during a ShipIt hackathon, a creative outburst that birthed a surprise arcade-style racing game embedded in the Confluence Whiteboards. Steve Kraynov, a dedicated Software Engineer, conceptualized the game to enhance collaborative productivity, turning a simple doodle into an engaging digital experience. The Heartbeat of Gaming: The Role of Sound Design The significance of sound in video gaming is crucial, serving not just as background noise, but as a central pillar of the player experience. Quality sound design transforms gameplay, making each game session captivating. In the case of the Confluence Whiteboards Race Mode, this was evident when a lackluster audio landscape detracted from the racing excitement. To infuse vitality into the game, the team recognized that sound needed to act as the game's heartbeat. Integrating emotional audio cues significantly shaped player experiences throughout the race. As demonstrated in various successful games, effective use of sound amplifies engagement, imbuing the game with an immersive atmosphere that is crucial for captivating modern players. A Nostalgic Journey: Merging Retro and Modern Design This project also highlights an important trend in tech: blending old-school aesthetics with contemporary technology. The use of retro pixel-art in conjunction with a WebGL engine created a unique visual style that harkens back to classic arcade games. This juxtaposition not only strengthens emotional connections—by evoking nostalgia—but also garners player interest through the playful design approach that it embodies. Using an Atlassian Williams racing car as the main character seamlessly tied the game back to the brand, capitalizing on the feeling of speed and teamwork, crucial elements in both racing games and collaborative work environments. Why Embracing Playfulness Matters in Tech In a world dominated by productivity tools, the potential for joy can often be overlooked. The Race Mode game serves as a reminder that “play” can enhance workplace collaboration and creativity—key aspects of Agile methodologies. As organizations increasingly adopt Agile principles to drive efficiency and innovation, integrating elements of fun into daily tasks can significantly improve team dynamics and morale. Ultimately, the creation of the Race Mode soundscape encapsulates a broader industry trend, where combining play with work not only enhances creativity but also drives results in a collaborative atmosphere. Inviting Innovation: Why Sound Design is Essential The integration of robust sound design isn't solely beneficial for gaming; it paves the way for future innovations across digital platforms. As industries explore new technologies like AI and virtual reality, understanding the emotional impact of sound will be pivotal in crafting engaging experiences that resonate. As we witness the gaming industry embrace advancements in technology, sound design will undoubtedly evolve, continuing to shape how players perceive and interact with their digital environments. The Confluence Whiteboards Race Mode serves as a vital case study illustrating the importance of marrying sound with gameplay to create memorable experiences.

12.10.2025

Upgrade Your Account Security with Passkeys and Multiple 2SV Options

Update Understanding the Need for Enhanced Account SecurityIn our increasingly digital world, account security has never been more critical. With countless personal and professional accounts relying on passwords, they remain a prevalent vulnerability. Cyber criminals continuously exploit weak, reused, or neglected passwords, resulting in numerous data breaches. The rollout of passkeys and enhanced 2-step verification (2SV) mechanisms introduces a significant step forward in securing user accounts. Atlassian, in its recent announcement, highlights this evolution as vital for users demanding safer, more efficient authentication methods.What Are Passkeys and How Do They Work?Passkeys utilize modern authentication standards that are both phishing-resistant and user-friendly. Unlike traditional passwords, passkeys minimize the need to remember complex strings of letters and numbers, replacing them with a secure, single-step login process that incorporates 2SV. When a user registers passkeys on their Atlassian account, they benefit from a smoother login experience without sacrificing security. This is especially important in preventing unauthorized access as passkeys effectively encapsulate multiple layers of protection within a single device identification.Flexibility with Multiple 2SV FactorsThe introduction of multiple 2SV factors further enriches the security landscape. Users can now enroll in various verification methods such as TOTP (Time-based One-Time Password), security keys, and SMS—a game changer for mitigating the risk of account lockout. This flexibility allows users to manage their account security according to their needs, ultimately enhancing the sense of control and security over personal data stored online.Why This Matters to YouFor individuals managing critical business information or personal data, understanding these security developments is crucial. Flexible security measures such as passkeys and 2SV factors can significantly reduce the risk of breaches and unauthorized access. As exemplified by cybersecurity experts, enabling 2SV can block up to 99.9% of automated account takeover attempts, transforming how we think about safeguarding our digital lives.Taking Action to Enhance Your SecurityThe time to act is now. To secure your Atlassian account, visit your account security settings to enable passkeys and begin managing your 2SV factors. In an age where personal information is at risk, upgrading your security can provide a vital layer of protection that preserves your peace of mind. Don't wait until it's too late; proactively enhance your account security today.

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