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March 13.2025
3 Minutes Read

Choosing Strategic Grit: How Leaders Can Seize Opportunities

Placeholder image representing strategic grit concept.

Embracing Strategic Grit: A Lesson from Marta Norton's Journey

In a world where opportunities often pass us by, choosing to embrace hardship and strategic grit can define our paths. Marta Norton, Chief Investment Strategist at Empower, shares a profound lesson drawn from her high school soccer days—one that continues to shape her leadership philosophy. Reflecting on her choice to walk away from the sport she loved due to burnout, she recognizes now that the regret of missed opportunities is far more burdensome than the exhaustion of taking on new challenges.

Grit and Resilience: Definitions and Leadership

At the core of Norton's philosophy is the dual concept of grit and resilience. Grit, as defined by researcher Angela Duckworth, embodies the passion and perseverance for long-term goals. On the other hand, resilience involves bouncing back from setbacks. Both traits are essential for leaders navigating the complexities of today’s business environment. They enable executives not only to weather challenges but to inspire their teams to adopt a similar mindset of perseverance.

Insights from Experience: The Power of Choice

When Norton declined the role of Chief Investment Officer the first time it was offered, she didn’t allow the pressure of familial responsibilities or work demands to deter her from recognizing her potential. Her subsequent decision to accept the position stemmed from a desire to avoid regret—a sentiment that resonates deeply with many corporate leaders. The choice to say “yes” to new responsibilities can paradoxically lead to personal growth and fulfillment that outweigh the initial burnout.

Lessons in Leadership from Norton’s Philosophy

Norton emphasizes several critical aspects of effective leadership. First, leaders must take ownership of their work rather than offload challenging tasks to their teams. This demonstrates not only commitment but also fosters a sense of unity and trust within organizations. Furthermore, she highlights the importance of diverse perspectives in leadership meetings, advocating for inviting junior team members to contribute first. This practice can illuminate fresh ideas, fostering an inclusive and innovative culture.

Daily Progress Over Major Leaps: The Small Steps Approach

Success, as per Norton, isn’t about major breakthroughs but rather about consistent, small efforts. This ‘small steps’ philosophy mirrors the principles of Agile Leadership, where adaptability and continuous improvement drive results. Rather than undertaking massive initiatives that risk overwhelming teams, leaders are encouraged to nurture a culture of incremental progress, allowing employees to build momentum and confidence over time.

The Broader Impact of Strategic Grit in Leadership

The behaviors described by Norton echo broader organizational strategies supporting grit and resilience, as illustrated by research findings from Holly Adams Consulting. Successful leaders leverage thoughtful experimentation coupled with discipline to advance their companies. For leaders striving to foster a resilient workplace, integrating these practices can create a dynamic environment where teams are encouraged to push their boundaries while learning from both triumphs and setbacks.

Creating a Culture of Grit and Resilience

How can organizations cultivate this spirit? By embracing a growth mindset, setting meaningful objectives, nurturing resilience through support structures, and prioritizing well-being, companies can develop a culture that encourages grit. Recognizing efforts—both successful and failed—allows teams to view challenges as opportunities for learning rather than deterrents, creating a resilient organizational backbone.

Final Thoughts: Overcoming the Fear of Regret

Ultimately, embracing strategic grit is about overcoming the fear of regret. Leaders must weigh the exhaustion of additional responsibilities against the long-term rewards of personal and professional growth. As demonstrated by Norton, choosing to say “yes” can cultivate not only new opportunities for the individual but also inspire a culture of resilience within the organization.

If you are a CIO or a team leader looking to align your growth strategies with the principles of grit and resilience, consider investing in leadership development programs focusing on these qualities. The journey to creating a more resilient organization begins with a single, courageous choice.

Leadership Spotlights

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08.17.2025

Leadership Lessons from the Coldplay KissCam Scandal: Dangers and Insights

Update Understanding the Coldplay KissCam Scandal The infamous Coldplay KissCam incident serves as a stark reminder of how easily leaders can falter. While it may have sparked laughs and memes across social media, the underlying reality reflects a deeper issue present in the leadership landscape today. Leaders are often surrounded by admiration and praise, but this adoration can lead to a false sense of superiority, pushing them toward dangerous decisions that can have devastating impacts on their personal lives and organizations. The Dangers of Leadership Entitlement As leaders navigate their roles, they can fall prey to believing that their positions make them special or above reproach. This perception is dangerously corrosive. The reality is that while they may be celebrated during working hours, their home life does not accord them the same recognition. Instead, they are met with the mundane realities of family responsibilities, which can lead to feelings of unappreciation. Escaping these feelings by seeking validation elsewhere can be a slippery slope. The Emotional Costs of Workplace Dynamics Consider the dynamics at play for a typical CEO. After a long day filled with meetings, where every triumph and challenge is recognized, coming home can feel like a harsh reality check. Spouses often require practical support rather than praise, and children are absorbed in their personal lives, often not realizing the sacrifices made by their parents. This disconnect can foster a sense of isolation in leaders, nudging them towards seeking connection outside their marriage for emotional fulfillment. Lessons Learned: Fostering Humility and Connection To prevent the pitfalls highlighted by the Coldplay KissCam incident, leaders must practice humility and work to maintain strong interpersonal relationships. Recognizing vulnerability in both themselves and their families can pave the way for more profound connections. Creating an environment where appreciation flows the other way—back to the leaders from their families—can counteract the emotional distance that often develops as leaders become immersed in their work. Building a Supportive Leadership Culture Organizations have a critical role in nurturing their leaders through strong support networks. Implementing mentorship programs tailored to help leaders navigate both their careers and personal lives can lead to healthier outcomes. Additionally, educating leaders about the emotional costs of their positions can cultivate empathy and understanding, creating more responsible leaders who are accountable for their actions. Transforming Leadership Norms for Better Outcomes Leaders should also embrace agile principles that stress collaboration and transparency, which inherently build connections. Agile leadership encourages a shift towards understanding individual needs—not just within the context of work, but extending to personal lives as well. Cultivating a workplace that values emotional intelligence can lead to a more robust and culturally sound organization. Conclusion: Taking Responsibility for Leadership Actions As we reflect on the Coldplay KissCam incident, the lessons for leaders are clear. The importance of humility, emotional connectedness, and accountability within both professional and personal realms cannot be overstated. It serves us well to remember that no one is above the pitfalls of misjudgment and that true leadership involves a deep commitment to fostering connections and camaraderie within our teams and families. As leaders, it's time to take action and implement strategies that reinforce our responsibilities not just to the business, but also to our loved ones. By remaining vigilant and aware, we can ensure that our paths as leaders are as healthy and harmonious as possible.

08.16.2025

How Fixing Engines Shaped Lila Snyder's Insights on Agile Leadership

Update The Journey of Lila Snyder: Lessons from Engines to Leadership Being the first female CEO of Bose, Lila Snyder’s leadership style is not just a product of her executive experience; it's firmly rooted in her childhood fascination with problem-solving. Growing up, Snyder was regularly found in the garage with her father, tinkering with engines and gadgets—activities that unknowingly shaped her current leadership philosophy. Her passion for math and engineering provided her with a unique lens to view complex challenges, both in life and at work. Breaking Down Complexity: A Methodology for Effective Leadership Snyder believes that the key to effective problem-solving lies in breaking larger tasks into manageable parts. She compares this approach to assembling a 1,000-piece jigsaw puzzle. It’s not just about identifying the pieces but understanding how they fit together. "Seeing solutions and applying things you've learned in the past that have similarities to that situation," Snyder emphasizes, reflects an important aspect of leadership. It encourages a culture of inquiry where individuals can ask, “Why do we do it that way?” This question becomes the catalyst for innovation and growth, driving teams to seek continuous improvement. The Importance of Listening: A Core Leadership Skill In the realm of leadership, listening is a pivotal skill that Snyder integrates into her leadership approach. At Bose, where sound is synonymous with power, Snyder’s dedication to listening goes beyond merely hearing; it’s about active engagement and understanding the needs of her team and customers. She asserts that this ability to listen enriches the decision-making process and helps to build more effective teams. Fostering Growth: The Role of Risk-Taking in Leadership Snyder advocates for an environment where taking calculated risks is encouraged. "If you go out on a limb, and take a risk each week, you will learn more about who you are and what you can do," she insists. This philosophy aligns seamlessly with Agile Leadership, where adapting to change and experimenting with new methods often leads to innovation. By fostering a culture where risk-taking is celebrated, Snyder ensures that her team is not only prepared to face challenges but to view them as opportunities for growth. Embracing discomfort paves the way for learning, as failure often teaches greater lessons than success. Empowering Teams Through Sponsorship and Advocacy Additionally, Snyder highlights the importance of finding sponsors, those individuals in one’s career who advocate for and promote professional growth. The idea of sponsorship aligns well with modern Agile practices, which emphasize collaboration and support in team environments. Whether in a corporate setting or among Agile teams, having advocates can promote diversity, innovation, and a stronger workplace culture. Conclusion: Embracing Complexity as an Energizing Force Lila Snyder’s approach to leadership encapsulates a refreshing perspective on navigating complexities in the business world. Her journey illustrates how technical problem-solving experiences can shape effective leadership strategies, where listening, risk-taking, and sponsorship play crucial roles. By embracing complexity and aiming for continuous improvement, Snyder not only leads Bose with authority but also inspires the next generation of leaders who will similarly view challenges as opportunities. As you reflect on Snyder's insights, consider how you, too, can apply these principles in your leadership journey. Engage with your teams, challenge the status quo, and empower others to take risks—these actions can help cultivate a thriving work culture.

08.14.2025

How Zūm Rails is Successfully Scaling in Two Different Markets

Update Scaling Fintech in Two Distinct Markets: A Delicate Balance Scaling a business in the financial technology sector is challenging, but doing so in two stark different markets—like Canada and the U.S.—can seem Herculean. This is the journey embarked upon by Miles Schwartz, co-founder of Montreal-based fintech Zūm Rails. By merging payments, open banking, and banking-as-a-service into one accessible platform, Zūm Rails is making strides in both countries while navigating their unique financial landscapes. The Challenge of Different Markets Operating within two separate markets requires a keen understanding of each country’s regulatory framework, cultural nuances, and market demands. Schwartz notes that scaling in the U.S. felt like launching an entirely new business after they achieved eight-figure annual recurring revenue (ARR) in Canada. While they had the advantage of existing client relationships from their Canadian operations, understanding new banking processes and compliance policies was vital to their expansion. To successfully establish itself in the U.S., Schwartz and his business partner, Marc Milewski, immersed themselves in the American fintech landscape. They explored local banking systems, standard operational processes, and risk assessments that differ markedly from their home country. The Importance of Distribution Strategy For any business, particularly in the fintech lane, a robust distribution strategy can enhance predictability in revenue. Schwartz emphasizes the necessity of partnering strategically to maximize reach and create lasting relationships with clients. In the financial services industry, direct-to-consumer approaches differ significantly from those employing distribution partnerships. Zūm Rails has capitalized on strategic alliances with software companies that serve many businesses. They provide services to one partner and efficiently extend their influence to additional clients through that collaboration. Lessons and Future Opportunities in Scaling As Zūm Rails continues to grow, they have learned valuable lessons in flexibility and adaptation. Their experience echoes the need for agile leadership practices in addressing market shifts and diverse client requirements. As they enter the next phase of their journey, they will harness these insights to not only strengthen their U.S. operations but also enhance their Canadian foundation. They recognize that agility in finance is not just about speed but also about the ability to pivot based on substantial knowledge and continued learning. Agile Leadership and its Relevance The role of agile leadership comes to the forefront when discussing company growth across these variable markets. Agile methodologies emphasize responsiveness, collaboration, and continual improvement—qualities invaluable to businesses navigating diverse market challenges. CIOs and business process managers should consider how principles of agile leadership can inform their processes, enabling teams to adapt quickly while maintaining a focus on customer needs. Transforming Challenges into Innovation While expanding into the U.S. market represented a formidable challenge for Zūm Rails, it also generated opportunities for innovation. The need to reconcile two different approaches to fintech allowed the company to refine its product offerings and customer engagement strategies. CIOs and HR leads should look to similar models of transformation that can foster resilience and drive improvement within their teams, boosting performance even amidst complex change. As Zūm Rails thrives at the intersection of technology and finance, its approach offers insights into the art of scaling efficiently across borders. Companies aspiring to grow in multifaceted markets must embrace differences, prepare for dynamic challenges, and remain agile in their strategies. For those looking to cultivate agile leadership in their organizations, Zūm Rails serves as a testament to the power of strategic partnerships and adapting to various market intricacies. In this ever-evolving landscape of fintech, the emphasis should remain on learning, adapting, and leading with clarity.

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