Building Trust in AI Adoption: Rachel Shepard's Insights from Atlassian

Catch Performance Regressions Early in Jira Cloud: Enhance User Experience

Update Unraveling Performance Regressions in Jira Cloud In the dynamic environment of Jira Cloud, performance regressions can often go unnoticed until they impact user experience. A minor change made by developers can have varying effects across the platform, especially with millions of active tenants utilizing unique configurations and datasets. This makes catching regressions—a scenario where the performance of an application deteriorates compared to its historical levels—an intricate endeavor. The Challenge of Multi-Tenancy Jira Cloud caters to a diverse range of users, each with distinct traffic patterns, data structures, and integrations. This variability significantly influences how performance regressions manifest. For example, a harmless update might disrupt service for 0.01% of tenants, leading to severe latency issues for a handful of users while remaining undetected in broader performance metrics. Why Conventional Metrics Fall Short Many performance monitoring tools rely on aggregate data, assessing metrics like Service Level Objectives (SLOs) at a high-level overview. This approach grossly oversimplifies the problem, masking regressions that could materially affect large enterprise customers. Hence, Jira’s engineering team has developed a system that focuses on per-tenant, per-endpoint metrics. This allows teams to receive alerts tailored to specific regressions affecting targeted user groups. Leveraging Advanced Analytics for Detection The innovative system in place utilizes statistical process control techniques to monitor each endpoint with precision. Instead of relying solely on global alerts, the framework examines individual performance histories. This method has proven effective—recent months have seen prompt identification and resolution of multiple production regressions. All this is supported by a robust data analytics engine that dives deep into operational metrics. Automated Root Cause Analysis: The Game-Changer To further streamline the mitigation process, Atlassian has integrated AI-driven root cause analysis (RCA) through their Rovo Dev CLI tool. This cutting-edge technology autonomously queries performance data and identifies changes in the codebase causing regressions, significantly reducing the time engineers spend diagnosing issues. In a recent alert concerning latency spikes due to a feature flag rollout, the RCA agent was able to pinpoint the cause in no time, allowing for swift action before the problem escalated to customer complaints. The Future of Performance Management As Jira continues to scale and evolve, the monitoring and management of performance regressions will increasingly rely on automation and sophisticated analytics. By leveraging a combination of tenant-specific monitoring, automated RCA, and refined alert systems, Atlassian aims to enhance the user experience across all levels of their platform, ensuring any arising issues are swiftly addressed. In an era where agile development is paramount, maintaining the balance between rapid iterations and stable performance is crucial. With these innovative measures in place, Jira not only addresses past challenges but is also well-equipped for future scalability.